Channel · Instagram
30 minutes · on your own catalog · no commitment
Definition
Instagram AI sales agent
AI agent for Instagram DMs · Instagram DM sales agentnoun
An autonomous digital agent that answers your buyers in Instagram DMs, story replies and comments, from your own catalog, prices, stock and delivery zones. It knows which product your shared reel shows, takes the order in the DM, and brings you in when a person is needed. It writes only to people who wrote first.
One buyer, from your reel to a confirmed order
casque.storeReel · Casablanca0:14casque.store The Pro X1, now in black. Ask us anything in DM.
A buyer finds the Pro X1 in your reel. The comment and the DM that follow both come back to it.
casque.storeReel · comments
zahra.bprice??
Purchasecasque.storeHi Zahra, we’ll send you the details in DM.
One private DM to buyers, 30 to 120 min later
Read as purchase intent: a public reply without the price, and one private DM to buyers, once.
zahra.bInstagram · GoSmooth sellingcasque.storeReelhow much is this one? I’m in Rabat
Matched from your reel: Pro X1 · Black
The Pro X1 in black: 254 MAD this week. Delivery to Rabat is 30 MAD, paid at the door.
The agent knows your reel shows the Pro X1 in black. When it can’t tell, you are asked once, for every buyer after.
zahra.bInstagram · GoSmooth sellingZahra, 14 av. Fal Ould Oumeir, Agdal
ORD-2026-3627Pro X1 · Black · 254 MAD + 30 MAD delivery284 MAD at the door
Sent on WhatsApp to confirm
Name, address and phone, then the recap. With your WhatsApp connected, she confirms there in one tap.
In the DM and under your posts
Everything it says comes from your catalog and your settings, and it writes only to people who wrote first.
Price, stock, sizes and delivery for the buyer’s city, at any hour, in the language they write in.
M · 3 leftA public reply to purchase, question and complaint comments, at most 15 an hour; one private DM, to buyers only.
9 / 15 this hourA reply to your story lands in the DM and is answered like any message. Story mentions are recorded, not answered.
Story reply → answeredYour own posts and reels are matched to the product, or you are asked once. Posts from other accounts come to you.
Reel → Pro X1 · BlackVoice notes transcribed in the buyer’s language, up to 25 MB; screenshots and photos matched to your catalog.
0:07 · transcribedAt checkout: the product, the delivery fee for the buyer’s city and the total to have ready at the door.
ORD-2026-3627 · 284 MADName, address and phone are taken in the chat. With your WhatsApp connected, the buyer confirms the order there in one tap.
Confirm · on WhatsAppThe chat comes to you when a buyer asks for someone, complains, or shares a post the agent can’t place.
Take over · Return to AIMeta’s rules
The platform’s own rules, quoted with their dates, and what the agent does about each.
“Can the agent message my followers first?”
What the data saysA business can only message someone who wrote first: a 24-hour window, or up to 7 days after a Click-to-Instagram-Direct ad.
Every rule is quoted as Meta publishes it, with the date of the page it comes from.
One of one
Every GoSmooth agent is built from one shop: its catalog, prices, offers, delivery zones and payment terms. From its first chat it keeps a memory of its own: which product each of your posts shows, and what each of your buyers told it.
Each agent answers only from its own shop. Ask three shops’ agents the same thing and each one quotes its own product, price, offer, delivery fee and way to pay.
Built from
The same buyer question
Is it still available? How much with delivery?
Yes, the Pro X1 in black is in stock: 299 MAD, 254 MAD with this week’s −15%. Delivery to Rabat is 30 MAD in 24 to 48 h, and you pay the courier at the door. Your name and address?
Price, offer and Rabat’s fee, all from this shop
Two things build up in your agent and nowhere else: which product each of your posts shows, and what each of your buyers told it. When it can’t tell which product a post shows, it asks you once, then it knows.
Example shop: Casque Store, its first two months
148Products it knows
0Posts it can place
0Buyers it remembers
Omar K.WhatsApp · CasablancaNew buyerSalam, do you have the Pro X1 in black?
Yes, in stock: 299 MAD, 254 MAD with this week’s −15%. Where should we deliver?
From your catalog and this week’s offer
On top of what it learns in your shop, the GoSmooth team improves the agent itself with every release.
FAQ
Short answers first. The full answer is one tap away.
No. Add your products by hand, from a spreadsheet or from your WooCommerce store; the agent sells them in the DM and takes the order there.
No. It replies in public to purchase, question and complaint comments, at most 15 an hour, and leaves spam alone.
No. Meta allows one private reply per comment, within 7 days; the agent sends it only to buyers, and not if they wrote to you in the last 24 hours.
It comes to you instead of being guessed, and the agent waits. Of the last 20 posts buyers shared, 12 needed the seller.
Yes, inside its rules: the agent answers people who wrote first, within the 24-hour window, and connects through Facebook Login for Business.
Connect Instagram with your Facebook login, add your products and your delivery zones, and the agent starts answering.
Book a demoOr try the agent on WhatsApp now
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