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Feature · Leads

One view of every lead: their orders, their channels and their comments

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30 minutes · on your own catalog · no commitment

  • Commenters, before they write
  • One buyer across channels
  • What they bought and asked about

Leads · last contact first

  • Zahra B.Instagram · WhatsAppConverted
  • Mariam A.WhatsAppInterested
  • imane.kHot · 3 commentsProspect
  • Tunde O.FacebookNew

Commenters appear as Prospects before they send a DM.

How a buyer becomes one lead

From a comment under your post to a second order

Three moments

Where you lose track of a buyer

Not in the chat. Between the comment, the DM and the order, on two apps and a notebook.

One switch flips the three moments.

  • “Is she the one who commented?”

    You scroll back through the comments and screenshot them, trying to match a handle to a chat.

    Screenshots in your gallery

    Commenters appear in Leads as Prospects before they write, Hot if they asked to buy.

    Prospect · Hot

  • “Same buyer, two apps?”

    She asks on Instagram and confirms on WhatsApp, and your notebook has her twice, under two names.

    Two names, one buyer

    The two leads merge when she confirms her order, with Undo if it was the wrong match.

    One lead · Undo

  • “What did she want last time?”

    You search old chats on two phones to find her size and what she asked about.

    Twenty minutes of scrolling

    What she ordered, has in her cart, asked about or waits to see restocked, on her lead.

    Waiting for restock · M

On every lead

What a lead shows you

It all comes from the chats, the comments and the orders. You don’t type any of it in.

  • Commenters, as prospects

    Everyone who commented under your posts, marked Prospect until a first DM makes them a lead. Hot after a comment that asks to buy, Active after three.

    Prospect · Hot
  • What they spent

    Total Spent, Number of Orders and Average Order Value, leaving out cancelled and returned orders.

    538 MAD · 2 orders
  • Interested in

    What they ordered, have in the cart, asked about, wait to see restocked or were shown, across all their chats.

    Waiting for restock
  • Social engagement

    Their comments, purchase intent and questions, an engagement score out of 100, and the AI’s replies to them.

    Engagement score · 42
  • One person, every channel

    Merged when the buyer confirms an order, or by you when two leads share a phone number. Every merge can be undone.

    Instagram + WhatsApp · Undo
  • Journey

    From “First seen on social” to the lead, the first order and the latest one.

    First seen on social · 3 Sep
  • Contact and chats

    Phone, email and address, every channel they used, and a link to each conversation to reply from.

    Instagram · WhatsApp
  • Notes and export, not yet

    No notes, tags or export yet. You reply from the conversation, not from the lead page.

    Not yet

In your dashboard

Every buyer, on one page

Open a lead and it’s all there: what they spent, what they wanted, how they engaged under your posts, and which channels they used. You reply from the conversation; the lead links to each one.

  • Total Spent
  • Interested in
  • Social engagement
  • Merged contacts
Zahra B.InstagramWhatsAppConverted
Total Spent538 MAD
Number of Orders2
Average Order Value269 MAD

Interested in

Pro X1 · BlackOrdered

Linen dress · MIn cart

Silk scarfAsked about it

Floral blouse · MWaiting for restock

Show all 5

Social engagement

Engagement score42/ 100

11Comments

5Purchase intent

3Questions

Recent comments

“Price for the black one? Do you deliver to Marrakech?”

AI reply · sent

Journey

  1. 3 SepFirst seen on social
  2. 3 SepLead Created
  3. 4 SepFirst Order
  4. 2 OctLatest Order

Merged contacts

zahra.bInstagram · 4 Sep · merged automatically at order confirmationUndo

FAQ

Lead questions sellers ask

Short answers first. The full answer is one tap away.

Yes. Everyone who comments under your posts appears in Leads as a Prospect, and becomes a lead with their first DM.

Once they confirm an order, yes: the two leads merge by themselves. When two leads on different channels share a phone number, you can merge them yourself, and any merge can be undone.

Yes. Under Interested in: what they ordered, have in the cart, asked about, wait to see restocked or were shown, across all their chats.

Not from the lead itself. It links to each of their conversations; you reply there, by taking over from the agent.

Not yet. There are no notes, tags or export today.

Keep reading

FeatureComment to DMFrom a comment under your post to a DM, and on to the order.FeatureDashboardWhat the agent sold, and where buyers drop.FeatureGuardrailsEvery reply checked before it leaves, and the chat handed to you when it should be.

Every buyer, as one person

Commenters before they write, one buyer across channels, and what each one bought and asked about, on one page.

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