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Feature · Delivery

Delivery fees and dates for every city, quoted in the chat

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30 minutes · on your own catalog · no commitment

  • Up to 50 zones, each with its fee and days
  • Excluded cities said before the address
  • Cash on delivery, always on

Your zones · MAD

  • Casablanca1–2 days20
  • Grandes villes2–3 days30
  • Everywhere else3–5 days40
  • Ifraneexcluded—

Orders after 18:00 ship the next day. Free delivery comes from your promotions.

How the agent answers “how much to my city?”

Before the address, from your zones, in the buyer’s words

Three moments

Where delivery questions lose the sale

Not at the courier. In the chat, before the buyer commits.

One switch flips the three moments.

  • “How much to my city?”

    You answer when you see the message, often hours later, and the buyer has moved on.

    Asked at 23:40, answered at 10:15

    The fee and the days for that city, in the first reply, at any hour.

    Answered at 23:40

  • “Do you deliver to Ifrane?”

    You find out after the name and the address, and the buyer typed it all for nothing.

    Address typed for nothing

    An excluded city is said first, before an address is asked.

    Said before the address

  • “Will it arrive by Friday?”

    A guess from memory, and a promise the courier can’t keep.

    A date nobody set

    Your days for that zone and your cutoff for today’s orders, never a date you didn’t set.

    Only your days

Your settings

What you set, once

The agent reads these on every message. It never invents a fee, a day or a discount.

  • One price, or zones

    One price everywhere, or up to 50 zones, each a name and its cities.

    3 zones · 1 for everywhere else
  • Days per zone

    A window from 0 to 60 days for each zone, quoted as you set it.

    Casablanca · 1–2 days
  • Excluded cities

    Said before an address is collected.

    Ifrane · excluded
  • Same-day cutoff

    Orders confirmed after it ship the next day.

    18:00
  • Free delivery

    From your promotions, applied once the cart passes the amount.

    Free above 400 MAD
  • Cash on delivery

    Always on; the amount to have ready is in the recap.

    284 MAD at the door
  • An advance by transfer

    None, every order or custom pieces only: 30%, 50%, the full amount or any share. A RIB or NUBAN is checked as you type it.

    50% · RIB checked
  • Couriers, next

    Courier integrations are on the roadmap. Today you ship with the courier you use and type the date it gives you.

    Coming

In your dashboard

Set once, quoted in every chat

Delivery lives in your settings. Morocco and Nigeria start from ready-made zones you can change; the agent reads them on every message and knows a city by its local names and nicknames.

  • Per zone
  • Excluded cities
  • Cutoff
  • Notes for the agent
DeliverySame everywherePer zone
ZoneCitiesFeeDays
CasablancaCasablanca20 MAD1–2
Grandes villesRabat, Marrakech, Tanger, Fès…30 MAD2–3
Everywhere elseNo cities: the catch-all40 MAD3–5
Excluded cities

IfraneMidelt

Same-day cutoff

18:00

Notes for the agent

We ship with our usual courier; fragile pieces are double-boxed.64 / 1,000

Couriers: comingSave

FAQ

Delivery questions sellers ask

Short answers first. The full answer is one tap away.

Yes: up to 50 zones, each with its own fee and days. A zone with no cities covers everywhere else.

Add it to your excluded cities; the agent says so before it asks for an address.

Yes: Moroccan and Nigerian cities by their local names, spellings and nicknames, plus the zone names you set.

If you ask for it: none, every order, or custom pieces only, by bank transfer. GoSmooth never moves money.

Not yet. You ship with your courier and type the date it gives you; courier integrations are on the roadmap.

Keep reading

GuideCash on deliveryWhat COD means, why parcels come back, and how to stop the refusals.FeaturePromotionsNine kinds, quoted in the chat and applied in the total.FeatureStore policiesWhat the agent says about your shop, from your own words.

Every “how much to my city?” answered before the address

Set your zones once. The agent quotes the fee and the days, says where you don’t deliver, and knows today’s cutoff.

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