Feature · Voice notes
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Understood in a voice note
What the agent heard“Hi, do you have the floral blouse in M? How much to Lekki?”
Up to 25 MB a voice note. The answer comes back in writing, with the product, the price and the delivery.
From “how much to Lekki?” to a confirmed order, without the buyer typing
A voice note, 9 seconds0:09
“Hi, do you have the floral blouse in M? How much to Lekki?”
Yes, the floral blouse is in M: ₦18,500. Delivery to Lekki is ₦2,500, 1 to 3 days, paid at the door.23:41
Transcribed in the language the buyer speaks, and answered in writing with the product, the price and the delivery.
PhotoIs it this colour?23:42
Yes, that’s the navy one, and M is in stock.23:42
A photo reaches the agent as a picture, with the words the buyer wrote beside it.
A voice note, 3 seconds0:03
Could not be transcribed
Sorry, I couldn’t make out that voice note. Could you say it again?23:43
A voice note that can’t be transcribed isn’t guessed at: the agent asks the buyer to say it again.
A voice note, 6 seconds0:06
“Funmi Adeyemi, 14 Admiralty Way, Lekki”
ORD-2026-3714Floral blouse · Navy · M · ₦18,500 + ₦2,500 delivery₦21,000 at the door
ConfirmEditCancelThe name and the address by voice note too, then the recap the buyer confirms in one tap.
Three moments
Not in what the buyer said. In how long it waits to be heard.
One switch flips the three moments.
You listen in the morning, between other chats, and type the answer.
Heard at 09:30Transcribed and answered in writing, at the hour it arrives.
Answered at 23:01You guess what they said, or ask them to type it out.
A guessIf it can’t be transcribed, the agent asks the buyer to say it again.
Asked again, not guessedYou scroll your own posts to work out what they mean.
Found in your grid, laterThe photo reaches the agent as a picture, beside the buyer’s words.
Seen with the messageIn the chat
Voice notes, photos and videos each reach the agent in their own way. The answer is always written.
Voice notes on WhatsApp, Instagram and Messenger are transcribed the same way.
WhatsApp · Instagram · MessengerTranscribed in the language the buyer speaks, and answered in writing in that language.
English in, English outEach voice note can be up to 25 MB. A very long one is read up to 4,000 characters of text.
25 MB a voice noteA photo reaches the agent as a picture, beside what the buyer wrote.
Photo + “is it this colour?”A video reaches the agent as a description and up to three frames.
A description + 3 framesWhen a voice note can’t be transcribed, the agent asks the buyer to say it again.
“Could you say it again?”From a voice note to the recap: the product, the price, the delivery for the city, Confirm.
ORD-2026-3714 · ₦21,000It answers in writing, not with voice notes. A PDF the buyer sends is kept, not read.
Voice replies: not yetIn the conversation
The chat as the buyer saw it on WhatsApp. Beside it, how each kind of message reached the agent.
A voice note, 9 seconds0:09
Yes, the floral blouse is in M: ₦18,500. Delivery to Lekki is ₦2,500, 1 to 3 days, paid at the door.23:41
PhotoIs it this colour?23:42
Yes, that’s the navy one, and M is in stock.23:42
0:12VideoThat’s the same floral blouse, in navy.23:44
How each one reached the agent
FAQ
Short answers first. The full answer is one tap away.
Yes. Voice notes on WhatsApp, Instagram and Messenger are transcribed the same way, up to 25 MB each.
If it can’t be transcribed, the agent asks the buyer to say it again. It doesn’t answer a voice note it couldn’t hear.
Not yet. It answers in writing, in the buyer’s language, so the price and the delivery stay on screen.
A voice note can be up to 25 MB. A very long one is read up to its first 4,000 characters of text.
Photos reach the agent as pictures, and videos as a description with up to three frames. PDFs are kept, but the agent can’t read them.
Buyers talk. The agent transcribes, answers with the product, the price and the delivery, and takes the order.
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