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Feature · Store policies

Store policies your AI sales agent answers from, in your own words

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30 minutes · on your own catalog · no commitment

  • Your words, read on every message
  • Your address word for word, or nothing
  • Returns and refunds come to you

Business Description

Women’s clothing, sewn in our workshop in Fès. Sizes S to XL. Returns and exchanges: within 7 days of delivery, unworn, with the tag on. Another size, another colour, or a refund once the piece is back with us. The buyer pays the 30 MAD return delivery. Sale items are final.

275 / 2,000

Read by the agent on every message. Your terms are said when a buyer asks; a return itself comes to you.

How the agent speaks for your shop

From what you wrote, when it matters, and nothing more

Three moments

Where a shop’s rules get lost in the chat

Not in what you decided. In typing it again, a little differently, for every buyer.

One switch flips the three moments.

  • “Can I return it?”

    You type your terms again for each buyer, from memory, a little differently each time.

    Three versions of one policy

    Your terms from your description, the same for every buyer who asks.

    One policy, every time

  • “Where are you?”

    You send a pin or a voice note when you see the message, sometimes the next morning.

    Asked at 23:10, seen at 09:30

    Your Store Location, word for word, at any hour, or nothing if you leave it blank.

    Quoted as you typed it

  • “Are you open on Sunday?”

    A buyer finds old hours on an old post, or waits until you’re back at the phone.

    Old hours on an old post

    Your hours, when you share them. Switched off, it says nothing about hours, never that you’re closed.

    Your hours, or nothing

On every message

What the agent knows about your shop

All of it reaches the agent on every message, in the words you wrote. Leave your location or your hours out and it says nothing about them.

  • Business Description

    What you sell, how you work, and your return and exchange terms: up to 2,000 characters, in your words.

    275 / 2,000
  • Store Location

    Quoted word for word when a buyer asks where you are. A city is enough; left blank, it says nothing.

    Fès Medina · as typed
  • Your hours

    Shared when you switch them on. Switched off, it says nothing about hours, never that you’re closed.

    Mon–Sat · 10:00–20:00
  • Minimum order

    For bulk sellers: the fewest pieces an order can confirm with. The buyer sees how many are left to go.

    12 / 30 pieces · 18 to go
  • Custom work

    For clothing shops that make pieces to order: you send the price, the agent takes the yes or no.

    Made to order · your price
  • Delivery

    Your zones, fees, days, cutoff and excluded cities. The fee and the days come with the first price.

    Rabat · 30 MAD · 2–3 days
  • Payment

    Cash on delivery when a buyer asks, and the advance by transfer you ask for, if any.

    Cash on delivery · always on
  • Returns come to you

    A buyer who wants to return something or get a refund is handed to you. The agent promises neither.

    Handed to you

In your dashboard

Written once, in AI Settings

Your description, your location and your hours sit together in AI Settings. Each is one text, in the language you write it; the agent reads them on every message and answers the buyer in theirs.

  • Business Description
  • Store Location
  • Your hours
  • Minimum order
AI SettingsSave

Your agentHow the agent talks about your business. It always replies to DMs and comments.

Business Description

Women’s clothing, sewn in our workshop in Fès. Sizes S to XL.
Returns and exchanges: within 7 days of delivery, unworn, with the tag on. Another size, another colour, or a refund once the piece is back with us. The buyer pays the 30 MAD return delivery. Sale items are final.275 / 2,000

Store location & hoursWhere you are and when you are open.

Store Location

Atelier Lina, 14 Talaa Kebira, Fès Medina

Your agent quotes this word for word when someone asks where you are, and says nothing if you leave it blank.

Share your hours with customers

Open on

MonTueWedThuFriSatSun

From 10:00 to 20:00

Your customer asks “are you open?”Yes, we’re open until 20:00 today.

Minimum orderFor a shop that only sells in bulk. Leave this off and one piece can confirm.

Are you a bulk seller?

FAQ

Store policy questions sellers ask

Short answers first. The full answer is one tap away.

In your Business Description, in AI Settings: up to 2,000 characters, in your own words. There is no separate returns field.

No. It tells a buyer your terms when asked. A buyer who wants to send something back is handed to you, and it promises no refund, replacement or pickup.

About where you are or your hours: nothing, if you leave them blank or switched off. A return, a refund or a request your rules don’t cover comes to you.

Yes, if you switch on Share your hours with customers. Switched off, it says nothing about hours, never that you’re closed, and it keeps replying at any hour either way.

Yes. Each field is one text, in the language you write it. The agent reads it on every message and answers each buyer in their language.

Keep reading

FeatureGuardrailsEvery reply checked before it leaves, and the chat handed to you when it should be.FeatureDeliveryFees and days for every city, quoted before the address.GuideCash on deliveryWhat COD means, why parcels come back, and how to stop the refusals.

Your shop’s rules, said the way you wrote them

Write your description, your location and your hours once. The agent says them when they matter, and hands you the returns.

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